Your Feedback
We would love to know your thoughts
Feedback & Complaints
At LiveAbility Housing & Solutions, we deeply value your opinions and are committed to continually improving our services. Whether you have feedback, compliments, or complaints, we encourage you to share your thoughts with us. Your input helps us enhance our support and better meet the needs of our Participants.
How to Provide Feedback
If you have any feedback, suggestions, or compliments about our services, we would love to hear from you. Rest assured that your communication will remain anonymous unless you choose to disclose your identity. Alternatively, you may choose to complete this form. We will respond to you within 5 business days and, if requested, will follow up with the result of your feedback, compliment, or complaint.
Dealing with Complaints
We take complaints seriously and view them as an opportunity to learn and grow. If you are dissatisfied with any aspect of our services, please reach out to us at m.goedee@liveabilityhousing.com.au. Our dedicated team will thoroughly review your concerns and work towards finding a resolution.
Your Privacy Matters
We understand that sharing feedback, compliments, and complaints requires trust. When you email us at m.goedee@liveabilityhousing.com.au, your communication will be treated with the utmost confidentiality. If you choose to remain anonymous, your identity will be protected.
Our Commitment
Your feedback, compliments, and complaints are essential to us as we continually strive for excellence. By sharing your thoughts, you contribute to the ongoing enhancement of Live Ability Housing & Solutions' services, ensuring that we provide the highest level of support to our clients.
Please Note: If you wish to complete an anonymous feedback and complaints form, please visit this link and mail your Feedback/Complaint to the provided address.
Thank you for your openness and participation in helping us serve you better.
PO BOX 4976, East Dubbo, 2830
Please find form link below to download and print.
Return to this address: PO BOX 4976, East Dubbo, 2830
We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement.
All feedback and complaints will be used by Live Ability Housing & Services to continuously improve our service delivery.
Escalating Your Complaint
If you feel your complaint has not been sufficiently or appropriately addressed, you may seek further support from our Executive Management or through any of the following agencies:
NDIS Quality and Safeguards Commission
Online: www.ndiscommission.gov.au
Phone: 1800 035 544
Fair Trading NSW
Online: Make a Complaint
Phone: 13 32 20
New South Wales Ombudsman
For clients in Supported Independent Living services or other accommodation arrangements, Official Community Visitors (OCVs) can be contacted to support your concerns.
Email: ocv@ombo.nsw.gov.au
Phone: 02 9286 1000
National Disability Insurance Agency (NDIA)
Phone: 1800 800 110
Email: feedback@ndis.gov.au
Complaints to the Commonwealth Ombudsman can be lodged online at www.ombudsman.gov.au or by phone at 1300 362 072.
